Roland DG Corporation, a leading manufacturer of advanced digital tools, has announced details of the 2015 worldwide competition for its service engineers, ultimately aimed at providing customer peace of mind.
As the contest is ultimately about creating increased customer peace of mind, the competition aims to help Roland DG service engineers working on the front line improve their skills by learning from each other, as well as increasing their personal pride and motivation.
Roland DG aims to combine this objective with its desire to improve the service quality of the entire Roland DG Group and to assist with the growth of its customers’ businesses.
Roland DG provides customer peace of mind with a comprehensive customer support system
With sales offices located around the world, Roland DG has built a comprehensive customer support system consisting of Roland DG Creative Centers, Roland DG Academy, and Roland DG Care to contribute to the development of its customers’ businesses.
Creative Centers offer a creative showcase of application samples to inspire the imagination and invite customers to experience the full potential of Roland DG products. Customers can easily share ideas and discuss ways to grow their businesses as well as solutions that can transform their ideas into reality.
Academy offers seminars and workshops to Roland DG customers worldwide. The seminars are designed to help customers utilise their equipment and software to the maximum potential and acquire the skills they need for their businesses.
Care provides a broad range of customer services and support including maintenance and troubleshooting to ensure that there are no obstacles preventing their work from getting done.
Customer peace of mind is at the heart of Roland DG Global Awards for Service Engineers
Roland DG Care Certified Service Engineers are engaged in the repair and maintenance of all Roland DG products, including wide-format inkjet printers and printer/cutters, vinyl cutters, engravers, milling machines and 3D printers.
In order to ensure its customers receive the same high-quality service and support worldwide, Roland DG offers a rigorous training and certification program for its service engineers.
The Service Engineers Awards began in 2008 for SEs residing in Japan, then in 2013 the competition was opened up to service engineers worldwide.
Certified Service Engineers receive in-depth training on how Roland DG products are built, how to carry out product installation, repairs, inspections and maintenance and have passed both practical and written exams proving that they possess appropriate knowledge and skills.
With a culture of putting customer peace of mind at the heart of everything they do you can enjoy total peace of mind with your Roland DG investment
The Australia and New Zealand competition will be held at Roland DG Australia headquarters in Sydney on Wednesday 22 April and 29 April, 2015. The ASEAN region competition will be held in Bangkok, Thailand. The winner of these competitions will earn their place in the global final to be held at Roland DG Corporation headquarters in Hamamatsu, Japan in October 2015.
Meantime click here for more details on the range of Roland DG products, including wide format printers, available from Photo Direct.
