We are always looking for ways to improve our customer service to this end we have implemented a support ticketing process , nothing will change in terms of service delivery.
The ticketing system will record all support requests allowing us to prioritise and close out requests more efficiently.
Email your support request to firstname.lastname@example.org you will receive a confirmation with a ticket number . Once the support item has been action you will receive confirmation it has been closed.
You can reopen a ticket at anytime just by replying to the email confirmation you receive.